Leitender Techniker, Field Service (m/w/d)

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The Lead Technician is part of a dedicated on-site technical team representing Collins Aerospace actively supporting a strategically important customer. Working closely with the Field Service Manager (FSM), as technical focal responsible for troubleshooting, resolution and rectification of technical issues, primarily across Collins Interiors Commercial seating, extending to other products within the Interiors portfolio. Self motivated, often working independently and also on-site with the customer.

Role is based in Frankfurt with occasional travel to other Customer or Collins' locations if required.

ESSENTIAL DUTIES AND RESPONSIBILITIES, performs a combination or all of the following:

Technical Support

• Active member of the on-site technical support team providing broad technical support under the guidance of the resident Field Service Manager, working with Airline Maintenance and technical teams, maintaining Collins Aerospace products on or off the aircraft
• Certifying staff member with supervisory oversight for on-wing mod embodiment. Focus on Premium Seating, but may extend to Lighting, Safety & Cargo, Galleys
• Supports proactive customer and field team communication
• Carries out on-wing troubleshooting, especially commercial premium seating
• Capture relevant technical data including but not limited to, failure symptoms, troubleshooting data, use of diagnostic maintenance tooling
• Aids the product support training team in facilitating and delivering Customer training on Collins Interiors commercial seating
• Works closely with Collins Product Support on Entry Into Service (EIS) support, including aircraft meet-&-greet, performance tracking, regular communication, as directed by supervisory team
• Supports investigation and follow up, including trial and testing of modifications across Collins Interiors products
• Participates in periodic customer reliability meetings looking at in-service quality and product performance metrics
• Help FSM and Product Support team with analysis of airline data related to failure, operations, overall product performance

RESPONSIBILITIES

• Responsibilities may include facilitating on-wing maintenance, training, planning, reporting product performance, addressing customer complaints and resolving problems
• Works on complex problems where analysis of situations or data requires evaluation of various factors
• Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
• Maintains clear communication between Airline Technical Departments, on-site field team and other functional groups within Collins Interiors
• As a Collins Aerospace representative, customer engagement and communication is an essential part of this role, requiring both professionalism, a positive mindset and customer advocacy

EDUCATION and/or EXPERIENCE

• Minimum 6 years related experience and/or training in an aircraft technical environment; or equivalent combination of education and experience. Commercial airline premium seating experience is preferred
• Part145 certifying staff preferred or have the skills/experience to achieve certifying staff status.

LANGUAGE & TECHNICAL SKILLS

• Ability to read, write and communicate effectively in English and German
• Analyze, and interpret general professional documents (eg CMM, SB, SL), technical procedures, and/or governmental regulations.
• Ability to write reports, business correspondence, and understand procedure manuals
• Ability to effectively communicate and respond to questions from Maintenance and Engineering customers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Airframe License preferred

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.